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Hughes, T., Foss, B., Stone, M. and Cheverton, P. (2007) Degrees of separation: technological interactivity and account management. International Journal of Bank Marketing, 25 (5). pp. 315-335. ISSN 0265-2323 Available from: http://eprints.uwe.ac.uk/13478
Hughes, T., Foss, B., Stone, M. and Cheverton, P. (2004) Key account management in financial services: an outline research agenda. Journal of Financial Services Marketing, 9 (2). pp. 184-193. ISSN 1363-0539 Available from: http://eprints.uwe.ac.uk/13480
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