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Durbin, S. (2006) Gender, skills and careers in UK call centres. In: Connell, J. and Burgess, J., eds. (2006) Developments in the Call Centre Industry: Analysis, Changes and Challenges. Routledge, pp. 117-135. ISBN 9780415357029
This list was generated on Thu May 28 04:22:02 2015 BST.