Number of items: 5.
Hughes, T. , Foss, B. , Stone, M. and Cheverton, P.
(2007)
Degrees of separation: technological interactivity and account management.
International Journal of Bank Marketing, 25 (5).
pp. 315-335.
ISSN 0265-2323
Available from: http://eprints.uwe.ac.uk/13478
Cheverton, P. , Hughes, T. , Foss, B. and Stone, M.
(2005)
Key account management in financial services.
London: Kogan Page.
ISBN 9780749450694
Available from: http://eprints.uwe.ac.uk/13487
Hughes, T. , Foss, B. , Stone, M. and Cheverton, P.
(2004)
Key account management in financial services: an outline research agenda.
Journal of Financial Services Marketing, 9 (2).
pp. 184-193.
ISSN 1363-0539
Available from: http://eprints.uwe.ac.uk/13480
Tapp, A.
(2002)
The impact of e-business on on financial services marketing and marketers.
In: Foss, B. and Stone, M. , eds.
(2002)
CRM in financial services - a practical guide to making customer relationship mamagement work.
London: Kogan Page.
ISBN 9780749436964
Available from: http://eprints.uwe.ac.uk/13641
Hughes, T.
(2002)
The implications of e-commerce.
In: Foss, B. and Stone, M. , eds.
(2002)
CRM in financial services.
Kogan Page, pp. 123-135.
ISBN 9780749436964
Available from: http://eprints.uwe.ac.uk/13488
This list was generated on Tue Mar 19 03:09:55 2024 GMT.