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Number of items: 5.

Article

Hughes, T., Foss, B., Stone, M. and Cheverton, P. (2007) Degrees of separation: technological interactivity and account management. International Journal of Bank Marketing, 25 (5). pp. 315-335. ISSN 0265-2323

Hughes, T., Foss, B., Stone, M. and Cheverton, P. (2004) Key account management in financial services: an outline research agenda. Journal of Financial Services Marketing, 9 (2). pp. 184-193. ISSN 1363-0539

Book Section

Tapp, A. (2002) The impact of e-business on on financial services marketing and marketers. In: Foss, B. and Stone, M., eds. (2002) CRM in financial services - a practical guide to making customer relationship mamagement work. London: Kogan Page. ISBN 9780749436964

Hughes, T. (2002) The implications of e-commerce. In: Foss, B. and Stone, M., eds. (2002) CRM in financial services. Kogan Page, pp. 123-135. ISBN 9780749436964

Book

Cheverton, P., Hughes, T., Foss, B. and Stone, M. (2005) Key account management in financial services. London: Kogan Page. ISBN 9780749450694

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