Amaratunga, D., Haigh, R., Sarshar, M. and Baldry, D.
Application of the balanced scorecard concept to develop a conceptual framework to measure facilities management performance within NHS facilities.
International Journal of Health Care Quality Assurance, 15 (4).
Available from: http://eprints.uwe.ac.uk/9189
Sarshar, M. and Haigh, R.
Lessons learned in construction process improvement.
CIB World Building Congress, Toronto, Canada, 2-7 May 2004.
Available from: http://eprints.uwe.ac.uk/9890