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Sarshar, M. and Haigh, R. (2004) Lessons learned in construction process improvement. In: CIB World Building Congress, Toronto, Canada, 2-7 May 2004. Available from: http://eprints.uwe.ac.uk/9890
Amaratunga, D., Haigh, R., Sarshar, M. and Baldry, D. (2002) Application of the balanced scorecard concept to develop a conceptual framework to measure facilities management performance within NHS facilities. International Journal of Health Care Quality Assurance, 15 (4). pp. 141-151. ISSN 0952-6862 Available from: http://eprints.uwe.ac.uk/9189
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