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Marandi, E. and Harris, J. (2010) The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector. Managing Leisure, 15 (3). pp. 214-227. ISSN 1360-6719 Available from: http://eprints.uwe.ac.uk/14607
Harris, J. and Marandi, E. (2002) Gendered dynamics of relationship marketing: an initial discussion of the health and fitness sector. Managing Leisure - An International Journal, 7 (3). pp. 194-200. ISSN 1360-6719 Available from: http://eprints.uwe.ac.uk/14085
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