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Green, S. , Abughoush, A. , Beeson, I. , Hill, T. and Nwakacha, J. (2010) Establishing a business process management system in a telecoms company. In: Howlett, R. J. , ed. (2010) Innovation through Knowledge Transfer. (Volume) Berlin Heidelberg: Springer-Verlag, pp. 61-68. ISBN 978-3-642-14593-3
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