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Number of items: 10.

Article

Hilton, T., Hughes, T., Little, Ed and Marandi, E. (2013) Adopting self-service technology to do more with less. Journal of Services Marketing, 27 (1). pp. 3-12. ISSN 0887-6045

Hilton, T. and Hughes, T. (2013) Co-production and co-creation using self-service technology: The application of service dominant logic. Journal of Marketing Management, 29 (7-8). pp. 861-881. ISSN 0267-257X

Hilton, T., Hughes, T. and Chalcraft, D. (2012) Service co-creation and value realisation. Journal of Marketing Management, 28 (13-14). pp. 1504-1519. ISSN 0267-257X

Hilton, T., Hughes, T. and McDowell, R. (2007) Does the marketing curriculum reflect the importance of services marketing to practitioners? The Marketing Review, 7 (2). pp. 315-335. ISSN 1469-347X

Vafeas, M. and Hilton, T. (2002) Client defection in the design industry: a study of the causes, process and context of switching agencies. The Design Journal, 5 (1). pp. 14-25. ISSN 1460-6925

Conference or Workshop Item

Hughes, T., Hilton, T., Little, Ed and Marandi, E. (2010) Developing a resource integration model for self-service technology. In: Academy of Marketing Conference, Coventry University, Coventry, UK, 6th - 8th July 2010.

Hughes, T., Hilton, T., Little, Ed and Marandi, E. (2010) Co-production and the role of self service technology in resource integration. In: Forum on markets and marketing: Extending service dominant logic, University of Cambridge, UK, 23-36 September, 2010.

Hilton, T. and Hughes, T. (2008) Co-production and co-creation using self-service technology: the application of service dominant logic. In: The Otago Forum 2, Dunedin, New Zealand, 8th - 12th December, 2008.

Hilton, T., Hughes, T. and McDowell, R. (2005) Services marketing curriculum development: mainstream or specialist study. In: Services Marketing Conference, Glasgow University, Glasgow, UK, November, 2005.

Hilton, T., Hughes, T. and McDowell, R. (2004) The teaching of services marketing. In: Services Marketing Conference, Liverpool, UK, November, 2004.

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