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Cicmil, S. (1998) Implementing organisational change projects: Impediments and gaps. In: Ho, S., ed. The Proceedings of the 3rd International Conference on ISO 9000 and TQM, Business Research Centre, Baptist University, Hong Kong, April, 1998. Available from:


Ho, S. and Cicmil, S. (1996) Can the S-S problem solving method help to win the World Cup? Management Decision, 34 (2). pp. 53-58. ISSN 0025-1747 Available from:

Ho, S. and Cicmil, S. (1996) Japanese 5S practice. The TQM Magazine, 8 (1). pp. 45-50. ISSN 0954-478X Available from:

Ho, S., Cicmil, S. and Fung, C. (1995) The Japanese 5-S practice and TQM training. Training for Quality, 3 (4). pp. 19-24. ISSN 0968-4875 Available from:

Ho, S. and Cicmil, S. (1995) TQM transfer to small and medium industries in Malaysia. Total Quality Management Journal, 6 (3). Available from:

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