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Carter, B., Danford, A., Howcroft, D., Richardson, H., Smith, A. and Taylor, P. (2011) Lean and mean in the civil service: The case of processing in HM Revenue and Customs. Public Money and Management, 31 (2). pp. 115-123. ISSN 0954-0962 Available from: http://eprints.uwe.ac.uk/14415
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