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Parry, G. , Newnes, L. and Huang, X. (2011) Goods, products and services. In: Macintyre, M. , Parry, G. and Angelis , J. , eds. (2011) Service Design and Delivery. New York: Springer. ISBN 9781441983206

This list was generated on Fri May 24 02:59:43 2013 BST.
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