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Number of items: 60.

Article

Patsiotis, A., Hughes, T. and Webber, D. J. (2014) Consumer resistance to internet-based services: Implications for real estate customer service. Keller Centre Research Report, 7 (2).

Patsiotis, A., Webber, D. J. and Hughes, T. (2013) Internet shopping and internet banking in sequence: An explanatory case study. Journal of Financial Services Marketing, 18 (4). pp. 285-300. ISSN 1363-0539

Hilton, T., Hughes, T., Little, Ed and Marandi, E. (2013) Adopting self-service technology to do more with less. Journal of Services Marketing, 27 (1). pp. 3-12. ISSN 0887-6045

Hilton, T. and Hughes, T. (2013) Co-production and co-creation using self-service technology: The application of service dominant logic. Journal of Marketing Management, 29 (7-8). pp. 861-881. ISSN 0267-257X

Domegan, C., Collins, K., Stead, M., McHugh, P. and Hughes, T. (2013) Value co-creation in social marketing: Functional or fanciful? Journal of Social Marketing, 3 (3). pp. 239-256. ISSN 2042-6763

Patsiotsis, A., Hughes, T. and Webber, D. J. (2013) An examination of consumers’ resistance to computer-based technologies. Journal of Services Marketing, 27 (4). pp. 294-311. ISSN 0887-6045

Patsiotis, A., Hughes, T. and Webber, D. J. (2013) An examination of consumers’ resistance to computer-based technologies. Journal of Services Marketing, 27 (4). pp. 294-312. ISSN 0887-6045

Kleinaltenkamp, M., Brodie, R., Frow, P. and Hughes, T. (2012) Resource integration. Marketing Theory, 12 (2). pp. 201-205. ISSN 1470-5931

Parnall, J., Dent, E., O'Regan, N. and Hughes, T. (2012) Managing performance in a volatile environment: Contrasting perspectives on luck and causality. British Journal of Management, 23 (S1). pp. 104-118. ISSN 1467-8551

Patsiotis, A., Hughes, T. and Webber, D. J. (2012) Adopters and non-adopters of Internet banking: A segmentation study. International Journal of Bank Marketing, 30 (1). pp. 20-42. ISSN 0265-2323

Hughes, T., Bence, D., Grisoni, L., O'Regan, N. and Wornham, D. (2012) Marketing as an applied science: Lessons from other business disciplines. European Journal of Marketing, 46 (1/2). pp. 92-111. ISSN 0309-0566

Hilton, T., Hughes, T. and Chalcraft, D. (2012) Service co-creation and value realisation. Journal of Marketing Management, 28 (13-14). pp. 1504-1519. ISSN 0267-257X

Hughes, T., Bence, D., Grisoni, L., O'Regan, N. and Wornham, D. (2011) Scholarship that matters: academic/practitioner engagement in business & management. Academy of Management Learning & Education, 10 (1). pp. 40-57. ISSN 1537-260X

O'Regan, N. and Hughes, T. (2011) Refocusing and leveraging management research in the new era of austerity. Strategic Change, 20 (5/6). pp. 205-217. ISSN 1086-1718

Collins, L., O'Regan, N., Hughes, T. and Tucker, J. (2010) Strategic thinking in family businesses. Strategic Change, 19 (1-2). pp. 57-76. ISSN 1086-1718

Hughes, T. (2010) Book review- managing market relationships. Marketing Intelligence and Planning, 28 (1). pp. 7-8. ISSN 0263-4503

Marandi, E., Little, Ed and Hughes, T. (2010) Innovation and the children of the revolution: Facebook and value co-creation. The Marketing Review, 10 (2). pp. 169-183. ISSN 1469-347X

Hughes, T., O'Regan, N. and Wornham, D. (2009) Let's talk: getting business and academia to collaborate. Journal of Business Strategy, 30 (5). pp. 50-56. ISSN 0275-6668

Hughes, T., O'Regan, N. and Sims, M. A. (2009) The effectiveness of knowledge networks: An investigation of manufacturing SMEs. Education + Training, 51 (8/9). pp. 665-681. ISSN 0040-0912

Hughes, T., Tapp, A. and Hughes, R. (2008) Achieving effective academic/practitioner knowledge exchange in marketing. Journal of Marketing Management, 24 (1-2). pp. 221-240. ISSN 0267-257X

Hughes, T. (2008) Knowledge exchange and the opportunities for marketing intelligence and planning. Marketing Intelligence and Planning, 26 (5). pp. 435-440. ISSN 0263-4503

Tapp, A. and Hughes, T. (2008) Why ‘soft science’ is the key to regaining leadership in marketing knowledge. European Journal of Marketing, 42 (3/4). pp. 265-278. ISSN 0309-0566

Hughes, T., O'Regan, N. and Wornham, D. (2008) The credibility issue: closing the academic/ practitioner gap. Strategic Change, 17 (7-8). pp. 215-233. ISSN 1086-1718

Hughes, T. (2007) Regaining a seat at the table: Marketing management and the e-service opportunity. Journal of Services Marketing, 21 (4). pp. 270-280. ISSN 0887-6045

Hughes, T., Foss, B., Stone, M. and Cheverton, P. (2007) Degrees of separation: technological interactivity and account management. International Journal of Bank Marketing, 25 (5). pp. 315-335. ISSN 0265-2323

Hilton, T., Hughes, T. and McDowell, R. (2007) Does the marketing curriculum reflect the importance of services marketing to practitioners? The Marketing Review, 7 (2). pp. 315-335. ISSN 1469-347X

Hughes, T. (2006) New channels/old channels: Customer management and multi-channels. European Journal of Marketing, 40 (1-2). pp. 113-129. ISSN 0309-0566

Hughes, T., Foss, B., Stone, M. and Cheverton, P. (2004) Key account management in financial services: an outline research agenda. Journal of Financial Services Marketing, 9 (2). pp. 184-193. ISSN 1363-0539

Tapp, A. and Hughes, T. (2004) New technology and the changing role of marketing. Marketing Intelligence and Planning, 22 (3). pp. 284-296. ISSN 0263-4503

Hughes, T. (2003) Marketing challenges in E-banking: Standalone or integrated? Journal of Marketing Management, 19 (9-10). pp. 1067-1085. ISSN 0267-257X

Hughes, T. (2002) Marketing principles in the application of e-commerce. Qualitative Market Research: An International Journal, 5 (4). pp. 252-260. ISSN 1352-2752

Hughes, T. and Stone, M. (2002) The implications of e-commerce for strategy. Journal of Financial Services Marketing, 6 (4). pp. 379-390. ISSN 1363-0539

Hughes, T. (2001) Market orientation and the response of UK financial services companies to changes in market conditions as a result of e-commerce. International Journal of Bank Marketing, 19 (6). pp. 222-231. ISSN 0265-2323

Hughes, T. (1994) The disappearing saver- some ways forward in this difficult market. International Journal of Bank Marketing, 12 (8). pp. 4-11. ISSN 0265-2323

Hughes, T. (1992) The customer database: cross selling financial services. International Journal of Bank Marketing, 10 (7). pp. 11-16. ISSN 0265-2323

Hughes, T. (1990) Quantifying the campaign performance- a case study. International Journal of Bank Marketing, 8 (6). pp. 30-34. ISSN 0265-2323

Book Section

Hughes, T. (2002) The implications of e-commerce. In: Foss, B. and Stone, M., eds. (2002) CRM in financial services. Kogan Page, pp. 123-135. ISBN 9780749436964

Hughes, T. (1993) Case 21 Preston and Lancaster Building Society. In: Ennew, C., Watkins, T. and Wright, M., eds. (1993) Cases in marketing financial services. Heinemann, pp. 185-187. ISBN 0750606614

Report or Working Paper

Hughes, T. (2014) Achieving research impact. Project Report. NA.

Conference or Workshop Item

Hughes, T., Hilton, T., Little, Ed and Marandi, E. (2010) Developing a resource integration model for self-service technology. In: Academy of Marketing Conference, Coventry University, Coventry, UK, 6th - 8th July 2010.

Hughes, T., Hilton, T., Little, Ed and Marandi, E. (2010) Co-production and the role of self service technology in resource integration. In: Forum on markets and marketing: Extending service dominant logic, University of Cambridge, UK, 23-36 September, 2010.

O'Regan, N., Hughes, T., Tucker, J. and Collins, L. (2009) Strategic thinking in family businesses. In: British Academy of Management Conference, Brighton, UK, 15th-17th September, 2009.

Collins, L., O'Regan, N., Hughes, T. and Tucker, J. (2009) Strategic thinking in family businesses. In: IFERA 2009, Cyprus, 4-8 July 2009.

Hughes, T., Grisoni, L., O'Regan, N. and Wornham, D. (2009) Improving academic/practitioner engagement in marketing: what can we learn from other management disciplines? In: Academy of Marketing Conference, Leeds Metropolitan University, Leeds, UK, 7th - 9th July.

Hilton, T. and Hughes, T. (2008) Co-production and co-creation using self-service technology: the application of service dominant logic. In: The Otago Forum 2, Dunedin, New Zealand, 8th - 12th December, 2008.

Hughes, T., Bence, D., Grisoni, L., O'Regan, N. and Wornham, D. (2008) Academic/practitioner engagement in management: knowledge transfer and knowledge exchange. In: British Academy of Management Conference, Harrogate, UK, September, 2008.

O'Regan, N., Hughes, T. and Wornham, D. (2008) Are we asking the right questions? Closing the academic/practitioner gap in strategic management. In: Academy of Management Conference, Anaheim, California, 8-13 August 2008.

Hughes, T., Tapp, A. and Hughes, R. (2007) How to bridge the gap: Improving academic/practitioner knowledge exchange. In: Academy of Marketing Conference, Kingston, UK, 3rd - 6th July, 2007.

Hughes, T., Tapp, A. and Hughes, R. (2006) Routes to better knowledge transfer in marketing management. In: Academy of Marketing Conference, London, UK, July, 2006.

Tapp, A. and Hughes, T. (2006) Why soft science is the key to regaining leadership in marketing knowledge. In: Academy of Marketing Conference, London, UK, July 2006.

Tapp, A., Hughes, T. and Hughes, R. (2006) Harvard Business Review says our elite research is irrelevant: Why 'soft science' is the key to regaining leadership in marketing knowledge. In: Academy of Marketing Conference, London, UK, July, 2006.

Hilton, T., Hughes, T. and McDowell, R. (2005) Services marketing curriculum development: mainstream or specialist study. In: Services Marketing Conference, Glasgow University, Glasgow, UK, November, 2005.

Hilton, T., Hughes, T. and McDowell, R. (2004) The teaching of services marketing. In: Services Marketing Conference, Liverpool, UK, November, 2004.

Hughes, T. (2004) Managing customers in financial services: The role of the marketing function in e-commerce. In: Academy of Marketing Science Conference, Vancouver, Canada, 26th - 29th May, 2004.

Hughes, T. (2003) CRM masterclasses: lessons from the frontline. In: Academy of Marketing Conference, Birmingham, UK, July, 2003.

Hughes, T. (2002) Implementing CRM and e-commerce: does the marketing concept provide a missing link? In: Academy of Marketing Conference, Nottingham, UK, July, 2002.

Hughes, T. (2001) A qualitative study of the implications of e-commerce for financial services organisations' strategies. In: Business Intelligence and E-marketing Conference, Warwick, UK, December, 2001.

Hughes, T. (2001) E-commerce: is it an agent for organisational change? In: Services Marketing Conference, Manchester, UK, November, 2001.

Hughes, T. (2001) Applying market orientation concepts to a qualitative study of the impact of e-commerce in UK financial services. In: Academy of Marketing Conference, Cardiff, UK, July, 2001.

Book

Cheverton, P., Hughes, T., Foss, B. and Stone, M. (2005) Key account management in financial services. London: Kogan Page. ISBN 9780749450694

This list was generated on Sat Oct 25 03:08:17 2014 BST.
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