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Number of items: 9.

K

Kaehler, J. and Sargeant, A. (1998) Financial based measures of performance for UK charities. In: Performance Measurement: Theory and Practice, University of Cambridge , 1998., pp. 543-550

Kaehler, J. and Sargeant, A. (1998) Accounting for differences in charities' administration costs. In: Pharoah, C. and Smerdon, M., eds. (1998) Dimensions of the Voluntary Sector. West Malling: Charities Aid Foundation, pp. 230-235.

S

Sargeant, A. and Kaehler, J. (1999) Returns on fundraising expenditures in the voluntary sector. Nonprofit Management and Leadership, 10 (1). pp. 5-19. ISSN 1048-6682

Sargeant, A. and Kaehler, J. (1998) Benchmarking charity costs. West Malling: Charities Aid Foundation. ISBN 185934089X

Sargeant, A. and Kaehler, J. (1998) Charities and fundraising costs - just what is the benchmark? In: Pharoh, C. and Smerdon, M., eds. (1998) Dimensions of the Voluntary Sector. West Malling: Charities Aid Foundation, pp. 227-229.

Sargeant, A. and Kaehler, J. (1998) Factors of patient satisfaction with medical services: The case of G.P. practices in the U.K. Health Marketing Quarterly, 16 (1). pp. 55-77. ISSN 1545-0864

Sargeant, A. and Kaehler, J. (1997) Charities and administration costs: Cracking the chestnut. In: Charities Aid Foundation Annual Conference - Raising The Standard, London, UK, October, 1997.

Sargeant, A. and Kaehler, J. (1997) Service quality and the G.P. practice - Are fundholding practices more responsive to the needs of their patients. In: Academy Of Marketing Conference, Manchester, UK, July, 1997., pp. 917-930

Sargeant, A. and Kaehler, J. (1996) Charity marketing: Targeting the likely donor. In: Marketing Education Group Conference, University of Strathclyde, 1996.

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