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Article

Ashill, N. , Carruthers, J. and Krisjanous, J. (2006) The effect of management commitment to service quality on employees affective and performance outcomes: An empirical investigation of the New Zealand public healthcare sector. International Journal of Nonprofit and Voluntary Sector Marketing, 11 (4). pp. 271-287. ISSN 1465-4520

Ashill, N. , Carruthers, J. and Krisjanous, J. (2005) Antecedents and outcomes of service recovery performance in a public healthcare environment. Journal of Services Marketing, 19 (5). pp. 293-308. ISSN 0887-6045

Ashill, N. , Carruthers, J. and Krisjanous, J. (2005) Antecedents and outcomes of service recovery performance in private healthcare. International Review on Public and Non-Profit Marketing, 1 (2). pp. 57-74. ISSN 1865-1984

Ashill, N. , Carruthers, J. and Krisjanous, J. (2004) Antecedents and outcomes of service recovery performance in a private healthcare environment. International Review on Public and Non-Profit Marketing, 1 (2). pp. 57-74. ISSN 1865-1984

Book Section

Ashill, N. , Carruthers, J. and Krisjanous, J. (2004) Antecedents of service recovery performance in the New Zealand public healthcare sector. In: Fullerton, S. and Moore, D. L. , eds. (2004) Contemporary Readings. Ypsilanti, MI: Academy of Business Administration, pp. 283-290. ISBN 1887676228

Conference or Workshop Item

Carruthers, J. , Eccarius, J. , Krisjanous, J. and Ashill, N. (2008) The effectiveness of threat appeals in the advertising of counselling services. In: World Social Marketing Conference, Brighton, 29-30 September, 2008.

Eccarius, K. , Ashill, N. , Krisjanous, J. and Carruthers, J. (2007) Towards a better understanding of the effectiveness of threat appeals for counselling services. In: ANZMAC , University of Otago, Dunedin, New Zealand, 3rd-5th December, 2007.

Krisjanous, J. , Ashill, N. and Carruthers, J. (2006) Role stressors, burnout and service recovery performance in the New Zealand public healthcare sector: An empirical investigation. In: Academy of Marketing Conference, London, UK, 3rd-6th July, 2006.

Ashill, N. , Carruthers, J. and Krisjanous, J. (2004) Service recovery performance in a public healthcare environment: Antecedents and outcomes. In: Decision Sciences Conference, Boston, USA, December, 2004.

Ashill, N. , Carruthers, J. and Krisjanous, J. (2004) The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector. In: Academy of Business Administration, London, UK, 21st-25th July, 2004.