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Dhaliwal, S. J. , Macintyre, J. and Parry, G. (2011) Understanding services and the customer response. In: Macintyre, M. , Parry, G. and Angelis , J. , eds. (2011) Service Design and Delivery. New York: Springer. ISBN 9781441983206

This list was generated on Fri May 24 02:44:47 2013 BST.
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