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Number of items: 13.

2013

Hilton, T., Hughes, T., Little, Ed and Marandi, E. (2013) Adopting self-service technology to do more with less. Journal of Services Marketing, 27 (1). pp. 3-12. ISSN 0887-6045

2010

Hughes, T., Hilton, T., Little, Ed and Marandi, E. (2010) Developing a resource integration model for self-service technology. In: Academy of Marketing Conference, Coventry University, Coventry, UK, 6th - 8th July 2010.

Marandi, E. and Harris, J. (2010) The impact of perceived service provider empathy on customer loyalty: Some observations from the health and fitness sector. Managing Leisure, 15 (3). pp. 214-227. ISSN 1360-6719

Marandi, E. and Harris, J. (2010) The impact of perceived... Managing Leisure, 15 (3). pp. 214-227. ISSN 1360-6719

Hughes, T., Hilton, T., Little, Ed and Marandi, E. (2010) Co-production and the role of self service technology in resource integration. In: Forum on markets and marketing: Extending service dominant logic, University of Cambridge, UK, 23-36 September, 2010.

Marandi, E., Little, Ed and Hughes, T. (2010) Innovation and the children of the revolution: Facebook and value co-creation. The Marketing Review, 10 (2). pp. 169-183. ISSN 1469-347X

2008

Rancchod, A. and Marandi, E. (2008) CIM Coursebook 08/09 Strategic marketing in practice. Oxford: Butterworth Heinemann. ISBN 978-0-7506-8961-8

Marandi, E. and Robson, J. (2008) Relationship marketing in consumer markets: The paradigm that refused to shift. In: Academy of Marketing Conference 2008, Aberdeen, 2008.

2006

Marandi, E. and Little, Ed (2006) The impact of personal values on perception of service provider empathy and customer loyalty. The Business Review, 5 (2). pp. 339-334.

2005

Little, Ed, Tait, C. and Marandi, E. (2005) Achieving a services marketing orientation: the case of a UK manufacturer. The Business Review, 4 (1). pp. 256-262. ISSN 1553 - 5827

2003

Marandi, E. and Ranchhod, A. (2003) The role of empathy in relationship marketing. In: Academy of Marketing Conference, Birmingham, UK, July, 2003.

Little, Ed and Marandi, E. (2003) Relationship marketing management. London: Thomson Learning. ISBN 978-1861529312

2002

Harris, J. and Marandi, E. (2002) Gendered dynamics of relationship marketing: an initial discussion of the health and fitness sector. Managing Leisure - An International Journal, 7 (3). pp. 194-200. ISSN 1360-6719

This list was generated on Thu Oct 30 03:36:22 2014 GMT.
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