Parry, G., Brax, S., Maull, R. and Ng, I.
Operationalising IoT for reverse supply: The development of use-visibility measures.
Supply Chain Management: An International Journal, 21 (2).
Available from: http://eprints.uwe.ac.uk/27534
Ng, I., Parry, G., Smith, L., Maull, R. and Briscoe, G. and Rolls-Royce
Transitioning from a goods-dominant to a service-dominant logic: Visualising the value proposition of Rolls-Royce.
Journal of Service Management, 23 (3).
Available from: http://eprints.uwe.ac.uk/16556
Kumar, V., Batista, L. and Maull, R.
The impact of operations performance on customer loyalty.
Service Science, 3 (2).
Available from: http://eprints.uwe.ac.uk/22325