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Taylor, M. (2002) The new public management and social exclusion: Cause or response? In: McLaughlin, K., Osborne, S. and Ferlie, E., eds. (2002) New Public Management: Current trends and future prospects. London: Routledge, pp. 109-28. ISBN 9780415243636 Available from: http://eprints.uwe.ac.uk/8572
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