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Macintyre, M. , Parry, G. and Angelis, J. (2011) Are you being served? In: Macintyre, M. , Parry, G. and Angelis , J. , eds. (2011) Service Design and Delivery. New York: Springer. ISBN 9781441983206

Parry, G. , McLening, M. , Caldwell, N. and Thompson, R. (2011) Complex deployed responsive service. In: Macintyre, M. , Parry, G. and Angelis , J. , eds. (2011) Service Design and Delivery. New York: Springer. ISBN 9781441983206

Parry, G. , Newnes, L. and Huang, X. (2011) Goods, products and services. In: Macintyre, M. , Parry, G. and Angelis , J. , eds. (2011) Service Design and Delivery. New York: Springer. ISBN 9781441983206

Macintyre, M. , Parry, G. and Angelis, J. (2011) Service design and delivery. Springer: New York. ISBN 9781441983206

Dhaliwal, S. J. , Macintyre, J. and Parry, G. (2011) Understanding services and the customer response. In: Macintyre, M. , Parry, G. and Angelis , J. , eds. (2011) Service Design and Delivery. New York: Springer. ISBN 9781441983206

Ng, I. , Parry, G. , Maull, R. and McFarlane, D. (2011) Complex engineering service systems: A grand challenge. In: Ng, I. , Parry, G. , Wilde, P. , McFarlane, D. and Tasker, P. , eds. (2011) Complex Engineering Service Systems: Concepts and Research. London: Springer. ISBN 9780857291882