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Patsiotis, A., Hughes, T. and Webber, D. J. (2014) Consumer resistance to internet-based services: Implications for real estate customer service. Keller Centre Research Report, 7 (2). Available from: http://eprints.uwe.ac.uk/22594
Patsiotis, A., Hughes, T. and Webber, D. J. (2012) Adopters and non-adopters of Internet banking: A segmentation study. International Journal of Bank Marketing, 30 (1). pp. 20-42. ISSN 0265-2323 Available from: http://eprints.uwe.ac.uk/15818
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