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Number of items: 4.

Sargeant, A., Pharoah, C., Walker, C. and Goodey, L. (2004) Charting the charity universe. In: Charities Aid Foundation Conference, London, November, 2004. Available from:

Sargeant, A. (2002) What turns donor's on? What turns them off? In: Walker, C. and Pharoah, C., eds. (2002) A Lot of Give. Hodder Educational, pp. 162-179. ISBN 9780340804919 Available from:

Sargeant, A. (2000) Improving donor retention: How can charities build loyalty? In: Pharoah, C., ed. (2000) Dimensions 2000. (2) West Malling: Charities Aid Foundation. Available from:

Kaehler, J. and Sargeant, A. (1998) Accounting for differences in charities' administration costs. In: Pharoah, C. and Smerdon, M., eds. (1998) Dimensions of the Voluntary Sector. West Malling: Charities Aid Foundation, pp. 230-235. Available from:

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