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Kitchen, P. J. , Shergill, G. and Eagle, L. (2001) Implications of globalisation on customer relationship management. In: Sheth, J. , Parvatiyar, A. and Shainesh, G. , eds. (2001) Customer Relationship Management: Emerging Concepts, Tools and Applications. New Delhi, India: McGraw Hill. ISBN 9780070435049

This list was generated on Wed May 22 02:45:10 2013 BST.
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