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Kitchen, P. J. print, Shergill, G. print and Eagle, L. print (2001) Implications of globalisation on customer relationship management. In: Sheth, J. print, Parvatiyar, A. print and Shainesh, G. print, eds. (2001) Customer Relationship Management: Emerging Concepts, Tools and Applications. New Delhi, India: McGraw Hill. ISBN 9780070435049
This list was generated on Sat May 25 02:54:03 2013 BST.