West, D. and Sargeant, A.
Website productivity in the not-for-profit sector.
Proceedings of EMAC, Universita Bocconi, Milan, Italy, 24th -27th May, 2005.
Available from: http://eprints.uwe.ac.uk/15264
Sargeant, A., Ford, J. B. and West, D.
Nonprofit customer retention: Why do donors quit?
Marketing Advances in the New Millennium: Proceedings of the Society for Marketing Advances Annual Conference, 2000., pp. 240-244
Available from: http://eprints.uwe.ac.uk/15004