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Conference or Workshop Item

West, D. and Sargeant, A. (2005) Website productivity in the not-for-profit sector. In: Proceedings of EMAC, Universita Bocconi, Milan, Italy, 24th -27th May, 2005.

Sargeant, A. , Ford, J. B. and West, D. (2000) Nonprofit customer retention: Why do donors quit? In: Marketing Advances in the New Millennium: Proceedings of the Society for Marketing Advances Annual Conference, 2000., pp. 240-244

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