Items where School or Centre is "~Pre-2012 Faculty Structure > Faculty of Business and Law > Department of Business and Management" and Year is UNSPECIFIED

A

Ashill, N. , Carruthers, J. and Krisjanous, J. (2004) Antecedents and outcomes of service recovery performance in a private healthcare environment. International Review on Public and Non-Profit Marketing, 1 (2). pp. 57-74. ISSN 1865-1984

Ashill, N. , Carruthers, J. and Krisjanous, J. (2004) Antecedents of service recovery performance in the New Zealand public healthcare sector. In: Fullerton, S. and Moore, D. L. , eds. (2004) Contemporary Readings. Ypsilanti, MI: Academy of Business Administration, pp. 283-290. ISBN 1887676228

Ashill, N. , Carruthers, J. and Krisjanous, J. (2004) Service recovery performance in a public healthcare environment: Antecedents and outcomes. In: Decision Sciences Conference, Boston, USA, December, 2004.

Ashill, N. , Carruthers, J. and Krisjanous, J. (2004) The effect of management commitment to service quality on employees performance outcomes: An empirical investigation of the New Zealand healthcare sector. In: Academy of Business Administration, London, UK, 21st-25th July, 2004.

B

Bulmer, S. , Hawkins, J. and Eagle, L. (2004) Child consumers of advertising: Differences across deciles. In: Australia and New Zealand Marketing Academy Conference, Wellington, New Zealand, 2004.

C

Caporale, G. M. , Howells, P. and Soliman, A. M. (2004) Stock market development and economic growth: The causal linkage. Journal of Economic Development, 29 (1). pp. 33-50. ISSN 0254-8372

Case, P. and Phillipson, G. (2004) Astrology, alchemy and retro-organization theory: an astro-genealogical critique of the Myers-Briggs Type Indicator®. Organization, 11 (4). pp. 473-495. ISSN 1350-5084

Cicmil, S. (2004) Complexity, quality and project performance: Towards an extended project life cycle model. In: 11th International Symposium on ‘Quality and Management of Product Life Cycle’, Belgrade, Serbia and Montenegro, June, 2004.

Cicmil, S. (2004) The nature of practical knowledge: Problematic issues with knowledge creation and dissemination in project environments. In: Invited to address the project team (University of Vaasa and Vaasa Municipality) on the EU funded PROLAB project: Team integration strategies on public sector construction projects, Vaasa, Finland, 27th - 28th September, 2004.

D

Danford, A. , Richardson, M. , Stewart, P. , Tailby, S. and Upchurch, M. (2004) High performance work systems and workplace partnership: A case study of aerospace workers. New Technology, Work and Employment, 19 (1). pp. 14-29. ISSN 0268-1072

E

Eagle, L. (2004) Advertising. In: Kitchen, P. J. and De Pelsmacker, P. , eds. (2004) A Primer on Integrated Marketing Communication. London: Routledge. ISBN 9780415314213

Eagle, L. (2004) Marketing PR. In: Kitchen, P. J. and De Pelsmacker, P. , eds. (2004) A Primer on Integrated Marketing Communications. London: Routledge. ISBN 9780415314213

Eagle, L. (2004) Review of Shimp, T. A. (2003). Advertising, Promotion and Supplemental Aspects of Integrated Marketing Communications. Mason, Ohio: Thomson Southwestern. Journal of Marketing Communications, 10 (4). pp. 289-290. ISSN 1352-7266

Eagle, L. , Bulmer, S. and Blair, R. (2004) White boxes + gray markets = brand management communications blues: Implications for computer brand equity and brand communication. Working Paper. Massey University, College of Business Department of Commerce, Massey, New Zealand.

Eagle, L. , Bulmer, S. , Kitchen, P. J. and Hawkins, J. (2004) Conflicting messages: Marketing communication issues and the obesity epidemic. In: Corporate and Marketing Communications Conference, Warwick, UK, 2004.

Eagle, L. , Bulmer, S. , De Bruin, A. and Kitchen, P. J. (2004) Exploring the link between obesity and advertising in New Zealand. Journal of Marketing Communications, 10 (1). pp. 49-67. ISSN 1352-7266

Eagle, L. , Bulmer, S. , Kitchen, P. J. and Hawkins, J. (2004) Complex and controversial causes for the "obesity epidemic": the role of marketing communication. International Journal of Medical Marketing, 4 (3). pp. 271-287. ISSN 1469-7025

Eagle, L. and Chaimberlain, K. C. (2004) Prescription medicine advertising: Professional discomfort and potential patient benefits: Can the two be balanced? International Journal of Advertising, 23 (1). pp. 69-90.

Eagle, L. , Hawkins, J. , Kitchen, P. J. and Rose, L. C. (2004) Product withdrawal pandemonium: Marketing communication implications from the pan pharmaceuticals product withdrawals. Working Paper. Massey University, College of Business, Department of Commerce, Massey, New Zealand.

Eagle, L. and Kitchen, P. J. (2004) Driven by results. IMC Communique, Spring.

Eagle, L. and Kitchen, P. J. (2004) IMC evolution: Examining the evidence. Proceedings of the ESOMAR/Advertising Research Foundation Worldwide Audience Measurement Conference. pp. 9-32.

Eagle, L. , Rose, L. C. and Kitchen, P. J. (2004) Pandemonium, panic, precautions: Brand equity lessons from the pan pharmaceuticals product withdrawals. In: Academy of Marketing Science Conference, Vancouver, Canada, 26th - 29th May, 2004.

Eagle, L. , Rose, L. C. and Kitchen, P. J. (2004) The cost of advertising in mature markets: A critical analysis. In: Corporate and Marketing Communications Confrerence, Coventry, UK, April, 2004.

F

Fraher, A. L. (2004) Flying the friendly skies: Why U.S. commercial airline pilots want to carry guns. Human Relations, 57 (5). pp. 573-595. ISSN 0018-7267

Fraher, A. L. (2004) Systems psychodynamics: The formative years (1895-1967). Organisational and Social Dynamics, 4 (2). pp. 191-211. ISSN 1474-2780

Fraher, A. L. (2004) Systems psychodynamics: The formative years of an interdisciplinary field at the Tavistock institute. History of Psychology, 7 (1). pp. 65-84. ISSN 1093-4510

H

Hawkins, J. , Eagle, L. and Bulmer, S. (2004) Cross-cultural comparison of food in the children's media environment in New Zealand and Japan. In: Corporate and Marketing Communications Conference, Warwick, UK, April, 2004., pp. 145-154

Hawkins, J. , Eagle, L. and Bulmer, S. (2004) Cross-cultural comparison of food in the children’s media environment in New Zealand and Japan. Discussion Paper. Massey University Department of Commerce, Massey, New Zealand.

Hawkins, J. , Eagle, L. and Bulmer, S. (2004) Cross-cultural comparison of food in the children’s media environment in New Zealand and Japan. In: Corporate and Marketing Communications Conference, Warwick, UK, 2004.

Hawkins, J. , Eagle, L. and Martin, I. R. (2004) Reacting to reactance and rebounding "Boomerang Effects": Implications for public health intervention campaigns. Working Paper. Massey University, College of Business Department of Commerce, Massey, New Zealand.

Hilton, T. , Hughes, T. and McDowell, R. (2004) The teaching of services marketing. In: Services Marketing Conference, Liverpool, UK, November, 2004.

Hughes, T. (2004) Managing customers in financial services: The role of the marketing function in e-commerce. In: Academy of Marketing Science Conference, Vancouver, Canada, 26th - 29th May, 2004.

Hughes, T. , Foss, B. , Stone, M. and Cheverton, P. (2004) Key account management in financial services: an outline research agenda. Journal of Financial Services Marketing, 9 (2). pp. 184-193. ISSN 1363-0539

Hunt, L. M. , Eagle, L. and Kitchen, P. J. (2004) Balancing marketing education and information technology: Matching needs or needing a better match? Journal of Marketing Education, 26 (1). pp. 75-88. ISSN 0273-4753

J

Jarvis, C. A. (2004) Changing the deal: Implications for the informal contract and workplace relations. PhD, University of the West of England.

K

Kitchen, P. J. and Eagle, L. (2004) IMC: Conclusions and caveats. IMC Communique, Winter. pp. 1-4.

L

Lloyd, J. (2004) Political virtue out of necessity. First steps in re-engaging the electorate. In: Academy of Marketing Conference, Cheltenham, UK, 2004.

M

McLaney, E. , Pointon, J. , Thomas, M. and Tucker, J. (2004) Practitioners' perspectives on the UK cost of capital. The European Journal of Finance, 10 (2). pp. 123-138. ISSN 1466-4364

Mole, K. F. , Ghobadian, A. , O'Regan, N. and Liu, J. (2004) The use and deployment of soft process technologies within UK manufacturing SMEs: An empirical assessment using logit models. Journal of Small Business Management, 42 (3). pp. 303-324. ISSN 1540-627X

Mulholland, K. (2004) Workplace resistance in an Irish call centre: slammin', scammin' smokin' an' leavin'. Work, Employment & Society, 18 (4). pp. 709-724. ISSN 0950-0170

N

Nancarrow, C. , Tinson, J. and Evans, M. (2004) Polls as marketing weapons: implications for the market research industry. Journal of Marketing Management, 20 (5-6). pp. 639-655. ISSN 0267-257X

O

O'Regan, N. and Ghobadian, A. (2004) Drivers of performance in small and medium sized organizations: An empirical assessment. International Journal of Business Performance Management (IJBPM), 6 (2). pp. 153-170. ISSN 1368-4892

O'Regan, N. and Ghobadian, A. (2004) Leadership and strategy: making it happen. Journal of General Management, 29 (4). pp. 76-92. ISSN 0306-3070

O'Regan, N. and Ghobadian, A. (2004) Re-visiting the strategy-performance question: an empirical analysis. International Journal of Management and Decision Making, 5 (2/3). pp. 144-170. ISSN 1462-4621

O'Regan, N. and Ghobadian, A. (2004) Short- and long-term performance in manufacturing SMEs: Different targets, different drivers. International Journal of Productivity and Performance Management, 53 (5). pp. 405-424. ISSN 1741-0401

O'Regan, N. and Ghobadian, A. (2004) Testing the homogeneity of SMEs: The impact of size on managerial and organisational processes. European Business Review, 16 (1). pp. 64-77. ISSN 0955-534X

O'Regan, N. , Sims, M. A. and Ghobadian, A. (2004) The impact of management techniques on performances in technology-based firms. Technovation, 24 (3). pp. 265-273. ISSN 0166-4972

O'Regan, N. , Sims, M. A. and Ghobadian, A. (2004) The impact of management techniques on performances of technology-based firms. Technovation, 24 (3). pp. 265-273. ISSN 0166-4972

O’Regan, N. and Ghobadian, A. (2004) The importance of capabilities for strategic direction and performance. Management Decision, 42 (2). pp. 292-312. ISSN 0025-1747

P

Parry, G. (2004) Implementation and maintenance in a lean environment. Massachusetts intitute of technology lean aerospace initiative annual conference, 24th M.

Parry, G. , Price, P. and James-Moore, M. (2004) Enterprise resource planning: a UK aerospace perspective. In: Proceedings of the 2004 logistics research networks annual conference, Dublin, Ireland, 9-10 September 2004.

Purcell, J. , Purcell, K. and Tailby, S. (2004) Temporary work agencies: here today, gone tomorrow? British Journal Of Industrial Relations, 42 (4). pp. 705-725. ISSN 1467-8543

S

Sargeant, A. and Lee, S. (2004) Donor trust and relationship commitment in the U.K. charity sector: the impact on behavior. Nonprofit and Voluntary Sector Quarterly, 33 (2). pp. 185-202. ISSN 0899-7640

Smith, D. , Eagle, L. and Rose, L. C. (2004) Direct to consumer drug advertising in New Zealand. In: AcademyHealth Meeting, San Diego, USA, June, 2004.

T

Tailby, S. , Richardson, M. , Stewart, P. , Danford, A. and Upchurch, M. (2004) Partnership at work and worker participation: an NHS case study. Industrial Relations Journal, 35 (5). pp. 403-418. ISSN 0019-8692

Tapp, A. (2004) A call to arms for applied marketing academics. Marketing Intelligence and Planning, Special Issue, 22 (5). pp. 579-590. ISSN 0263-4503

Tapp, A. (2004) The changing face of marketing academia: what can we learn from commercial market research and practitioners? European Journal of Marketing, 38 (5/6). pp. 492-499. ISSN 0309-0566

Tapp, A. and Hughes, T. (2004) New technology and the changing role of marketing. Marketing Intelligence and Planning, 22 (3). pp. 284-296. ISSN 0263-4503

W

Wiley, J. and Carruthers, J. (2004) Using choice experiments to study adoption processes: A pilot study. In: EIRASS Conference, Prague, Czech Republic, 10th - 13th July, 2004.

Woodliffe, L. (2004) Rethinking consumer disadvantage: the importance of qualitative research. International Journal of Retail & Distribution Management, 32 (11). pp. 523-531. ISSN 0959-0552